Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

If your item is on backorder or unavailable, we will reach out to you via e-mail to discuss the delays in shipping.

Order Shipment

We will send you tracking information within 4 hours of your order leaving the warehouse to the e-mail address your provide when checking out.

If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at info@sproutrite.com.

Shipping Services

Our products always ship FREE via FedEx, UPS, USPS, or in the case of oversized items, via regional freight carriers.

Shipping times vary based on the item and your location, but delivery can be expected within 2-7 days of leaving the warehouse. If you have questions or need expedited delivery, please reach out to us and we will work to accommodate your specific needs!

Returns can be made within 30 days of receipt and you will be responsible for shipping the items back to Frame It All. Please contact us so that a representative can authorize your return.

All returned items must be returned in their original packaging, and unassembled. We are unable to offer returns on modified or assembled items as they are deemed “used”. Once you provide us with the return tracking number, we will track your return to confirm its arrival back to the warehouse. A refund will be credited to you once the warehouse has received, inspected and confirmed undamaged. There will be a 15% re-stocking fee charged at the time of return.

We do not refund shipping or freight charges on any orders or returns.

There are certain situations where only partial refunds are granted (if applicable) AND there will be a 25% restocking fee:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that are returned more than 30 days after delivery.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sproutrite.com.

Shipping:

You will be responsible for paying for your own shipping costs for returning your item to our warehouse. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund. We do not profit from shipping.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

At SproutRite, we are fully committed to providing our customers with the very best products and customer service. We fully believe in going the extra mile to ensure that each customer is 100% satisfied with his purchase.

Our customers choose us because:

Exceptional Support

We want to hear from you! We strive to set the industry standard in Customer Service. Have a question or concern? Call us at (833) SPROUT2!

Have feedback that could help us improve how we serve our customers? We're here for you!

While many retailers strive to minimize customer engagement, we encourage it!

Lowest Price Guarantee

We work tirelessly to ensure that we offer the absolute best prices online! If you find another online store that offers a lower price than us within 30 days of your purchase, please let us know and we will refund your original payment for the difference. It's that simple.

OUR LOW PRICE GUARANTEE

Free Shipping

Always. No exceptions.

Industry Best Partners

We are not a resell shop or discount retailer that is here today and gone tomorrow. We work diligently to maintain long-term relationships with the garden industry's top manufacturers to bring you the highest quality and most innovative products available in today's market.

We stand by our partners.