90 Day Full Warranty | 3 Year Limited
What Is Covered
Kind LED Grow Lights products are warranted against defects in materials and/or workmanship for a period of three (3) years from the original date of purchase. During the warranty period, Kind LED will either repair or replace any covered, defective product. Within the first 90 days, Kind LED will incur all costs associated with the repair, or replacement, and return of the defective product. After 90 days, the customer will assume responsibility of shipping the defective product back to Kind LED for the remainder of the warranty period. Kind LED will, in turn, assume responsibility for up to $50.00 per light of the shipping fees associated with returning the repaired or replaced product back to the purchaser. Return shipping fees in excess of $50.00 will be the responsibility of the purchaser.
What is Not Covered
This limited warranty does not cover any damage, deterioration or malfunction resulting from any alteration, modification, improper or unreasonable use or maintenance, misuse, abuse, neglect, exposure to excess moisture, fire, and/or corrosive or damaging substances such as, but not limited to, diatomaceous earth, sulfur dioxide from sulfur burners, and excessive carbon dioxide produced from NG/LP burners, improper packing and shipping (such claims must be presented to the carrier), lightning, power surges, or other acts of nature. This warranty does not cover any damage, deterioration or malfunction resulting from the installation or removal of this product from any installation, any unauthorized tampering with this product, any repairs attempted by anyone unauthorized by Kind LED to make such repairs, or any other cause which does not relate directly to a defect in materials and/or workmanship of this product. If the use of corrosive materials in your grow cannot be avoided, your Kind LED grow light(s) must be removed or completely covered during exposure periods. Damages resultant from corrosive materials are easily identified during inspection and are not covered under this warranty.
How to Obtain Warranty Service
In order to enforce the rights under this warranty, the original purchaser must notify SproutRite of a warranty claim. At this time, the original purchaser will be called upon to provide proof of purchase and the lot number located on the silver sticker on top of the housing. The Kind LED representative will either attempt to assist in troubleshooting, request photos showing defect, or issue a Return Authorization Number and provide more detailed return instructions. Upon receipt and review of the defective product, we will repair or replace, and return within five (5) business days.
90 Day Money Back Guarantee
Kind LED Grow Lights is so confident in the performance of our cutting edge products that we offer a complete 90 Day money back guarantee. If you are unsatisfied with your purchase for any reason, we will gladly accept a return, and provide a refund less shipping and restocking fees.
Eligibility requirements are as follows:
- 90 days begins from date of purchase
- Offer valid for up to two lights
- Offer valid for original purchaser only
- Offer valid for first purchase of Kind LED products only
- Offer valid for returns only, exchanges are subject to a 30 day return policy and restocking fee
- Product must be returned in “like new” condition and in original packaging
- Offer valid for direct purchasers only. Customers purchasing via authorized resellers are subject to policies of reseller
How to Obtain Refund Service
In order to enforce the rights under this warranty, the purchaser must notify SproutRite of a return claim. At this time, the purchaser will be called upon to provide proof of purchase and the unique lot number located on the silver sticker on top of the housing. The Kind LED representative will verify qualifying information and, if eligible, issue a Return Authorization Number, as well as provide more detailed return instructions. Upon receipt and review of the returned product, Kind LED will issue return credit less applicable fees within ten (10) business days.
Returns are accepted within 30 days from the date of purchase. Pending the below conditions are met, purchaser will receive a refund less a 15% restocking fee and any associated shipping fees, regardless of whether FREE SHIPPING was offered at time of purchase.
- 30 days begins from date of purchase
- Valid for original purchaser only
- Product must be in “like new” condition and in original packaging