- Shipping & Delivery
- Return Policy
- Why Buy From Us
We were so smitten with the singing candlesticks we spied on a 19th century German holiday postcard that we had our artisans make Hans and Ingrid giant-sized to flank your doorway or fireplace! Whether you light candles to celebrate Christmas, Hanukkah, Kwanzaa, the Winter Solstice or another seasonal celebration, these expressive singers will help you make merry. Sculpted with details from tip-top faux flames to sturdy, weighted bases, our almost 6-foot high statues are cast in reinforced fiberglass designer resin and hand painted in festive hues exclusively for Design Toscano. Choose a soloist or collect an entire choir! Hans: 20"dia.x70½"H. 31 lbs. Ingrid: 18½"dia.x67½"H. 28 lbs.
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will reach out to you via e-mail to discuss the delays in shipping.
We will send you tracking information within 4 hours of your order leaving the warehouse to the e-mail address your provide when checking out.
If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at firstname.lastname@example.org.
Our products always ship FREE via FedEx, UPS, USPS, or in the case of oversized items, via regional freight carriers.
Shipping times vary based on the item and your location, but delivery can be expected within 5-7 days of leaving the warehouse. If you have questions or need expedited delivery or white glove delivery, please reach out to us and we will work to accommodate your specific needs!
At SproutRite, we are committed to providing the absolute best customer service in the industry! Our goal is to simplify the shopping process and ensure you are 100% satisfied with your purchase!
We understand that at times, you could need to return or cancel your order. Thought each supplier has different policies on returns, we will work to find the best solution for you.
Cancellations & Refunds
All orders canceled after 48 hours are subject to a $20 administration fee whether or not your order has shipped.
If you are not satisfied with your purchase, it must be returned within 60 days in order to receive a refund or exchange. Please note that you are responsible for the safe return of merchandise and for all shipping costs. Shipping charges are non-refundable unless the return is the result of our error.
Once an item is shipped, we are unable to cancel the order. Shipping and handling charges are not refundable if shipment is refused. Customized and personalized items are non-refundable.
If the incorrect product is received, or if it arrives damaged, please document with photos and send to email@example.com.
At SproutRite, we are fully committed to providing our customers with the very best products and customer service. We fully believe in going the extra mile to ensure that each customer is 100% satisfied with his purchase.
Our customers choose us because:
We want to hear from you! We strive to set the industry standard in Customer Service. Have a question or concern? Call us at (833) SPROUT2!
Have feedback that could help us improve how we serve our customers? We're here for you!
While many retailers strive to minimize customer engagement, we encourage it!
Lowest Price Guarantee
We work tirelessly to ensure that we offer the absolute best prices online! If you find another online store that offers a lower price than us within 30 days of your purchase, please let us know and we will refund your original payment for the difference. It's that simple.
Always. No exceptions.
Industry Best Partners
We are not a resell shop or discount retailer that is here today and gone tomorrow. We work diligently to maintain long-term relationships with the garden industry's top manufacturers to bring you the highest quality and most innovative products available in today's market.
We stand by our partners.