As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.
As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.
If your item is on backorder or unavailable, we will reach out to you via e-mail to discuss the delays in shipping. If your item(s) are available for shipment (within 7 business days), we will process the charges and submit the order for shipment.
We will send you tracking information within 4 hours of your order leaving the warehouse to the e-mail address your provide when checking out.
If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at AdamC@SproutRite.com.
Our products always ship FREE via FedEx, UPS, USPS, or in the case of oversized items, via regional freight carriers.
Shipping times vary based on the item and your location, but delivery can be expected within 2-7 days of leaving the warehouse. If you have questions or need expedited delivery, please reach out to us and we will work to accommodate your specific needs!
Please refer to each product page for specific return details, as this varies by brand.
At SproutRite, we are committed to providing the absolute best customer service in the grow industry! Our goal is to simplify the shopping process and ensure you are 100% satisfied with your purchase!
We understand that at times, you could need to return or cancel your order. Thought each supplier has different policies on returns, we will work to find the best solution for you.
When an order is placed and payment (deposits included) has been secured, our team immediately expends time, energy, and care toward the completion of the ordered system(s) and/or product(s). Due to this, any SuperPonics/SuperCloset/Gorilla orders canceled prior to shipping from our facility are subject to a 6% restocking fee, which covers the incurred costs associated with processing and manufacturing new orders. If an order is requested to be canceled after the product has been shipped from our warehouse, the customer is subject to a 15% restocking fee and all shipping fees.
Refunds and returns are only honored by SuperCloset if the product is returned unused, in like-new condition. (Includes all packaging/manuals). If the product has been used or damaged when SuperCloset receives it, a refund will not be issued to the customer.
- When a customer receives their SuperCloset system, the external packaging must be inspected for any rips, tears, punctures, abrasions, creases, or any marks that may indicate damage on the interior.
- We MUST BE NOTIFIED OF THE DAMAGES (concealed or signed for) WITHIN 48 HOURS IN ORDER TO SUCCESSFULLY BEGIN A CLAIM WITH THE SHIPPING COMPANY. Customers exceeding this time frame may be penalized with a delay to the shipment of a replacement system, and/or financial penalties.
- The assigned SuperCloset representative will require pictures and a description of the damages.
- Once the required pictures and description are received, a pick up of the damaged system, and the shipment of a replacement system will be scheduled.
- Provided that all of the above requirements are met, SuperCloset will make every effort to send a replacement system within 72 hours. However, extenuating circumstances may prevent 100% adherence to this policy. Damages occurring during product back orders, high volume periods, holidays, or for other reasons may take additional time to deliver.
If you would like to cancel, return, or report damage upon receiving your order, please reach out to us at 833-777-6882 or via our contact form.
We work hard to ensure that we offer the absolute best prices online! If you find another online store that offers a lower price than us, call us or chat with us and we will match or BEAT it
If you find another online retailer within 30 days of your purchase, please let us know and we will refund your original payment for the difference. We want you to feel confident that you are getting the absolute best price for the product you are ordering!
If you find that our own website has a lower price for the same item you have ordered within 30 days of your purchase, we will refund the difference as well.
Call Us For Best Pricing at (833) 777-6882
To request your partial refund, simply send us a link to the same product on our website, or on our competitor's website within 30 days from the date of your order, and we will process the credit accordingly.
Our 100% Price Guarantee has some limitations:
- Promotions such as rebates and buy one, get one free offers are not eligible
- The item must be in stock on the competitor's website
- The competitor must be an online store. They may not have a retail location
- The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
- The competitor must be an Authorized Retailer for the product in question
- Price match guarantee does not apply to OPCOM Farm Products
The Price Match Guarantee includes the item price and the shipping charges, but excludes sales tax.
At SproutRite, we are fully committed to providing our customers with the very best products and customer service. We fully believe in going the extra mile to ensure that each customer is 100% satisfied with his purchase.
Our customers choose us because:
We want to hear from you! We strive to set the industry standard in Customer Service. Have a question or concern? Call us at (833) SPROUT2!
Have feedback that could help us improve how we serve our customers? We're here for you!
While many retailers strive to minimize customer engagement, we encourage it!
Lowest Price Guarantee
We work tirelessly to ensure that we offer the absolute best prices online! If you find another online store that offers a lower price than us within 30 days of your purchase, please let us know and we will refund your original payment for the difference. It's that simple.
OUR LOW PRICE GUARANTEE
Always. No exceptions.
Industry Best Partners
We are not a resell shop or discount retailer that is here today and gone tomorrow. We work diligently to maintain long-term relationships with the garden industry's top manufacturers to bring you the highest quality and most innovative products available in today's market.
We stand by our partners.