Order Confirmation

As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase.

As soon as we receive your order, we automatically reach out to our suppliers to confirm that it is in stock and available for immediate shipment.

If your item is on backorder or unavailable, we will reach out to you via e-mail to discuss the delays in shipping.

Order Shipment

We will send you tracking information within 4 hours of your order leaving the warehouse to the e-mail address your provide when checking out.

If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at info@sproutrite.com.

Shipping Services

Our products always ship FREE via FedEx, UPS, USPS, or in the case of oversized items, via regional freight carriers.

Shipping times vary based on the item and your location, but delivery can be expected within 2-7 days of leaving the warehouse. If you have questions or need expedited delivery, please reach out to us and we will work to accommodate your specific needs!

At SproutRite, we are committed to providing the absolute best customer service in the industry! Our goal is to simplify the shopping process and ensure you are 100% satisfied with your purchase.

We understand that at times, you could need to return or cancel your order. Though each supplier has different policies on returns, we will work to find the best solution for you.

Cancellations & Refunds

Orders can be cancelled prior to shipment; however, a restocking free of $20 may apply if the product has already been prepared for shipment.

Firman products are not returnable. If the product is determined to be defective as a result of manufacturing, the team will work to address your specific issue. 

FIRMAN generators are covered by a 3-year warranty. During the first year, the FIRMAN warranty covers both parts and labor. During years two and three, parts are covered. FIRMAN accessories (covers, cords, parallel kits, adapters, etc..) are covered by our 120 day warranty.

At SproutRite, we are fully committed to providing our customers with the very best products and customer service. We fully believe in going the extra mile to ensure that each customer is 100% satisfied with his purchase.

Our customers choose us because:

Exceptional Support

We want to hear from you! We strive to set the industry standard in Customer Service. Have a question or concern? Call us at (833) SPROUT2!

Have feedback that could help us improve how we serve our customers? We're here for you!

While many retailers strive to minimize customer engagement, we encourage it!

Lowest Price Guarantee

We work tirelessly to ensure that we offer the absolute best prices online! If you find another online store that offers a lower price than us within 30 days of your purchase, please let us know and we will refund your original payment for the difference. It's that simple.

OUR LOW PRICE GUARANTEE

Free Shipping

Always. No exceptions.

Industry Best Partners

We are not a resell shop or discount retailer that is here today and gone tomorrow. We work diligently to maintain long-term relationships with the garden industry's top manufacturers to bring you the highest quality and most innovative products available in today's market.

We stand by our partners.